Quick Answers to Common Support Questions
Having issues with your email or website?
Here are some solutions to frequently asked questions that our agents commonly resolve. Our knowledge base articles will help you solve issues and get things done!
- Troubleshooting Common Email Issues
This article is intended to help investigate and troubleshoot common email issues. Email won't load, or having issues with send and receive, read on!
- I Can't Send Emails
This is your troubleshooting guide if you are unable to send emails from either Webmail or Mail Client.
- I Can't Receive Emails
This article provides basic troubleshooting steps if you're having issues with your incoming emails.
- Common Email Bouncebacks
Are you getting a bounceback message? Here is a list of potential bounceback errors and their meanings.
- Email Client Setup
Directions for setting up your standard emails, such as POP and IMAP. And links to all of the popular mail clients for desktop and mobile devices.
- Email Management: Email Spoofing
Email spoofing occurs when a spammer or other entity forges email headers so that they appear to come from somewhere or someone other than the actual source. It is often an attempt to trick the recipient into making a damaging statement or releasing sensitive information, such as passwords.
- Email Management: How to Manage Your Spam Filter
This article provides a walk-through process on how to enable Spam Filter and Create a Whitelist or Blacklist Entry in the control panel.
- Email Management: How to Delete Messages
This article explains how to delete and back up your webmail messages if you already have full mailbox storage.
- DNS Management: How To Update MX Records
This article shows you how to edit your mail (MX records) so that your mail is delivered to the correct server and email boxes.
- Email Management: How to Upgrade Mailbox Storage
Need more email storage? This article will help you on how to increase your mailbox size.
- Email Management: How to Add a Forward to a Mailbox
An Email Forwarding can be created by setting up a new mail forwarding address to its destination or adding it up to an existing mailbox. This option can be done by following the steps in this article according to your goals.
- How to Change Your Account Password
Can't get logged in or forgot your password? You can either change your password after logging in or by triggering a password reset email from the login screen.
- Unable to Login to your account?
Got locked out? You can reset your password at any time in order to gain access to your account.
- How to Change an FTP User Password
This article provides a step-by-step process for updating your FTP Password in your Domains Dashboard.
DNS and Domain Issues
- DNS Records Explained - Domain Name System Management
DNS records are like an address book for your account. It informs browsers and applications where to find your website files, email, and other related items.
- How to Change or Update NS Records - DNS Management
There are different types of DNS records. They can be revised as shown in this article.
- What is Domain Propagation?
If you make changes or transfer your domain, how long does it take for the changes to take effect?
- How to Update A Records - DNS Management
A Records are the most important part of your DNS. They specifically tell web browsers how to find your website files.
- Domain Registration: How To Renew Your Domain
This article shows you how to renew your domains manually, but we encourage you to take advantage of our automated domain renewal service. It also includes Domain Renewal FAQs.
- How to Transfer A Domain to Your Account
Here is the list of essential information to initiate the transfer of your domain to us.
- Need help with Domain Security?
Here are the articles to guide you in enabling and disabling Domain Privacy.
- WebsiteBuilder: Getting Started - Video
A great video to get you started on creating your website with our easy-to-use WebsiteBuilder Express.
- WebsiteBuilder: Creating a Blog - Video
Create your blog with WebsiteBuilder and share your ideas with the world!
- WebsiteBuilder: How to Add or Edit a Logo
Customize your WebsiteBuilder site by adding your own logo.
- WebsiteBuilder: How to Setup Your Store
Sell products online easily with WebsiteBuilder Express.
- WebsiteBuilder: How to Add Links and Documents
Add hyperlinks to text, images, buttons, and more in WebsiteBuilder Express.
- How to Install a WordPress Website
WordPress is the most popular CMS on the internet, powering almost 30% of all websites.
- How to fix common WordPress issues.
A troubleshooting article that deals with common WordPress server and connection issues.
- How to manually install WordPress
This article shows how to install WordPress using FTP or File Transfer Protocol manually.
- WordPress: SSL Certificates
This article shows how to ensure that your SSL certificate works with your WordPress site.
- How to Update PHP for WordPress
WordPress uses PHP coding language, so keeping your PHP version up-to-date is essential. Running the latest PHP version will ensure that your website works faster and stays more secure.
- How to Troubleshoot WordPress Contact Form Issues
This guide will cover what to look for when troubleshooting contact forms.
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Website Error Messages
- 403 - Permissions issues
If file or folder permissions are incorrect, you may see a 403 error.
- 404 - File not found
Typically, a URL is incorrect, a typo, or an element missing from a page.
- 500 - Internal server error
Typically not really a server error but a misconfiguration on your site.
- Clearing a Web Browser's Cache
Clearing the browser's cache fixes some website issues, like loading or formatting problems. Be sure to restart also your browser or device after clearing the cache for changes to take effect.
- Web Hosting Plans
Our hosting plan gives you everything you need to get online at an unbeatable value. Visit the above link for hosting package details.
- Working with MySQL databases
This article shows you how to create a MySQL Database and how to manage it from phpMyAdmin.
- How to Backup and Restore a MySQL Database
Here are the steps to backup and restore your MySQL Database.
- Using myLittleAdmin
myLittleAdmin for SQL Server is a Web-based database management system, which enables you to administer your MS SQL databases online. Click the above link for more information.
- Introduction to FTP
FTP stands for File Transfer Protocol. Computers use FTP when communicating over the internet. FTP allows computers to transfer files to and from each other.
- FTP: How to Connect Using an FTP Client
FTP clients are the preferred method when using FTP to transfer files. An FTP Client is an application that specializes in optimizing your FTP connection. FTP clients need to be downloaded and installed before use. This guide covers a popular FTP client called FileZilla. We recommend FileZilla because it is fast, free, and easy to use.
- FTP: How to Create Multiple FTP User Logins
The primary FTP user of your hosting account uses the same login credentials as your hosting account. Because of this, we highly recommend that you never share your primary FTP user credentials with a third party, even if they are your webmaster or website designer. You can create unique secondary FTP users with limited access to select website folders.
- FTP: How to Change an FTP User Password
This article provides a step-by-step process on how you can update your FTP Password in your Domains Dashboard.
- FTP: How to Connect Using File Manager
File Manager is built into your Control Panel and is helpful for uploading small groups of files. You can also use File Manager to organize and manage your website files.
- FTP: How to Connect Using Windows Explorer
Windows Explorer is used to view, open, copy, move, and manage your Windows PC files. When connecting via FTP, Windows Explorer can do the same thing with your website files.
- What is SFTP?
This article explains the meaning of SFTP and its difference from FTP. This also covers the process of how to connect to SFTP using FileZilla.