Web Page Problems

Q: Am I having a domain name problem or a web page problem?
A: It is important to differentiate between the two. 

• When your domain name does not work, your web pages will not be visible even when all your files are properly uploaded to your site. 

• If your web site is working, your temporary or permanent pages should be visible from the internet.

Please refer to the domain name technical support section for further assistance.

Web Page not showing Changes 

Q: Why is my web site showing pages hosted in my former site provider?
A: Your web site's domain name is not fully propagated to our servers. It may take up to seven days to properly see your  new site. This is because your ISP maybe caching old internet files and you must wait till such files are flushed out. Another reason is because your computer is caching old Internet Files. Please see Question #1.

Q: I uploaded my web pages but why are the changes not showing in my web site?
A: You must clear your browser's cache first (temporary Internet pages).

Internet Explorer
To clear the cache:

1. Open Internet Explorer

2. Click on Tools and Select Internet Options...

3. Next, click on the Delete Files... button to eliminate the cached Internet files

4. To make sure all temporary Internet files are removed from your system check
   the Delete all offline content box

5. Click OK to delete and OK once more to exit Internet Options

Netscape Navigator
To clear the cache (Windows and Unix only):

1. Open the Edit menu and click Preferences

2. Under the Advanced category, click Cache. (If no options are visible in this category, click to expand the list.)

3. Click on Clear Memory Cache then click on Clear Disk Cache

Temporary Main Page Still Shows 

Q: I edited and uploaded my web pages but I still see my temporary web page. What is happening?
A: Erase the default index.html page by accessing your account's File Manager at the Control Panel and your index.html file should become visible. Make sure you upload your own index.html file or an equivalent such as default.asp If the problem persists please clear your Internet cache. Please see Question #1.

Temporary web site screenshot for user Jodie

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