Due to the increase in ISPs and Web Hosting companies including ourselves being blacklisted by major email service providers, eg. Hotmail, Yahoo, Gmail, AOL, Verizon and Comcast's email automated SPAM filter from time to time, effective Sunday 11/25/2007, all email being automatically forwarded to Hotmail, Yahoo, Gmail, AOL, Verizon and Comcast from our mail servers will be discarded. We suggest you to use POP3 retrieval described in This Article instead of using auto-forward. In addition, you will have a choice of being migrated to a machine that will continue to allow auto-forwards. However, this will be at your own risk because the mail server will easily be getting blacklisted and your valuable email will be lost in such cases.
We have implemented similar policy to improve email delivery since 2006. The result is very satisfying.
Here's a break down of the problem:
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1) You setup an auto forwarder from your domain to your Hotmail email account (you@yourdomain.com -> you@Hotmail.com).
2) Your customers send emails to you@yourdomain.com and the emails gets forwarded to you@Hotmail.com automatically
3) One day you receive some spam at you@yourdomain.com, which was auto forwarded directly to you@Hotmail.com.
4) Hotmail detects the content of the email as spam.
5) Hotmail's spam filter does not register the originator of the email as the spammer - instead, it registers the last place the email came from as the spammer. And in this case and the last place the email came from is our email server which hosts you@yourdomain.com.
6) Hotmail will then blacklist the entire mail server, so that no one can send email to any Hotmail email accounts.
What do I need to do?
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You need to login to your email admin and go through your email accounts and take off any forwarding that forwards email to Hotmail, Yahoo, Gmail, AOL, Verizon and Comcast accounts. Also check to make sure your email Alias is not forwarding to those email accounts.
Although it might be an inconvenience to many, we think this decision is necessary in order to protect all of our valuable customers from being blacklisted by the said email service providers. It's unfortunate but is in everyone's best interests.
IMPORTANT NOTE, this does not mean you cannot send emails to Hotmail, Yahoo, Gmail, AOL, Verizon and Comcast email accounts. This simply means you cannot set your email account to auto forward emails to email accounts provided by those email service providers. You will still be able to compose your own email to users from the said email service providers, and you will be able to forward an email to Hotmail users from your mailbox manually.
If you wish to be migrated to an email server that allows auto forwards, please submit a support request via our helpdesk.