Knowledgebase » Knowledgebase » Domain Name » General Domain Issues

How to Setup non-English characters Domain name

Mark — Mon, 16 Nov 2009 16:40:26 GMT

We do not support direct input of non-English Domain at thismoment, but you can setup non-English characters Domain using punycode.

1) You need to get the punycode of your non-English characters Domain name. You can try to use following links to convent your domain topunycode:
http://mct.verisign-grs.com/index.shtml (English)
http://punycode.jp/ (Japanese)
http://www.cnnic.net.cn/html/Dir/2003/10/29/1112.htm (Chinese)

2) Afteryou have the punycode of your non-English characters Domain, you can add your domain using the punycode in the control panel.

3) Point your domain's NS record to our DNS server, or point your domain's A record to our web server.

4) Afteryou have done the step 1~3, please open a ticket in our helpdisk system and we will setup the remindingsetting for you.

How to change name server (DNS) after transferring my domain to you?

Mark — Thu, 12 Mar 2009 10:10:53 GMT

After I transferred my domain to you, I can't change the name server (DNS) to that of yours. What should I do?

1) Login to your control panel
2) Go to Domain, and click Domain Manager
3) You should be able to see the domains that transferred to us. Please click Detail besides the domain.
4) Please unlock your domain before changing your name server. There's a status called Locked. Edit it and change it to "Not Locked"
5) Then you can change the name server to our servers now.
6) Remember to Locked your domain again after you changed the name server
7) Please wait around 1 hours for DNS propagation.

How can I add/delete domain to my hosting account?

Mark — Wed, 18 Feb 2009 16:16:22 GMT

You can add/delete your domain to hosting account via Hosting Control Panel -> Domains -> Domain name.

There are four actions in this section:

Add a New Site: This action will let you add a new domain to point to a subfolder. It will create a new IIS entry in server, which can serve for a different site with the primary domain.

Domain Name: The registered domain name you would like to add to your hosting account.

Map To: The desired path in the server you would point the registered domain name to.

.Net Version: The asp.net version you would like your site to run with.

Note: Additional fee may apply depends on your plan and we will also offer you free email service on the domain you added.

Add a Domain to Existing Website: This section allows you to point a new domain name to another website that you've hosted with us. (The primary domain or the domains added in “Add a New Site” will be listed in this section). Click [Add to This Site] button to add the domain to the existing site. It will not create a new IIS entry in server but add a domain’s host headers to the same IIS entry served for existing website.
1) Click "Go" beside the destination domain name that you would like to point to
2) Enter domain name
3) Press "Add Domain"

Add Email Service to Domain: In this section, control panel will list out Domain names without Email Services and Domain names with Email Services Already under your account. You can click (Add Email Service) button to enable email service on that domain

Note: Additional fee may apply depends on your plan and you can point the domain with email service to a subfolder for serving a different site.

Delete: In this section, control panel will list out Domain/subdomain names you have added to your hosting account, you can click [Delete] button to remove the domain from your hosting account.

Domain Tutorial

Mark — Tue, 17 Feb 2009 15:52:11 GMT

There are 4 things to understand when working with domains:
1. Purchase or register a domain
2. Add your domain to your hosting account
3. Change your domain and point to our DNS
4. Redirecting domains to other web sites (optional)

1. Purchase or register a domain
If you already own a domain you can skip this part.
Otherwise, please do the following steps :
a. Login to Hosting Control Panel
b. Click "Domains" on top navigation bar
c. Click "Buy New Domain!" on left navigation bar
d. Type in the domain name which you would like to buy on the yellow section and choose the top-level domain name (e.g. co.uk , com)
e. Check the domain name and click "Add to Cart"
f. If another domain you would like to purchase, you can press "Update Cart". Otherwise , you can press "Check Out"
h. Fill in all the information about the domain
i. Press "Submit"

2. Add your domain to your hosting account
You must point your domain to a subfolder or an existing site. To add a domain to any sub folders, please follow the steps below:
    a. Login to Control Panel
    b. Click "Domains" on top navigation bar
    c. Click "Domain Name" on left navigation bar
    d. Click "Add a New Site" tab on main screen

    e. Input the domain name in the text box "Domain Name:" and thefolder that you would like to point in the text box "Map To:", thenclick "Add domain" button to continue

To add domain to existing site, after step c above:
    d. Click "Add a Domain to Existing Website" tab on main screen
    e. Click "Go" next to the domain which you would like to map the new domain to
    f. Input the domain name in the text box "Domain Name:", then click "Add domain" button to continue

To learn more, please refer to this article.

3. Change your domain and point to our DNS
First you need to check which Domain Name Servers (DNS) your domain was added to. (Check Domain Name Servers). Then you need to change your DNS setting at your domain register or our domain department page.

4. Redirecting domains to other web sites
Redirect Domain to another URL

How can I check which Name Servers my domain is hosting on?

Mark — Wed, 11 Feb 2009 09:52:25 GMT

To check the domain is hosting on which Name Servers within our company, please follow the steps below:

1. Login Control Panel
2. Click "DNS" on top navigation bar
3. Click "Zone Editor" on left navigation bar
4. Select the domain that you would like to check from the drop down box
5. Click "Edit Zone" button to continue
6. The Name Servers information should be under the "DNSGroup:" section

How can I redirect a domain name to another URL?

Mark — Wed, 11 Feb 2009 09:52:02 GMT

To redirect a domain name to another URL, please follow the steps below:

1. Login Control Panel
2. Click "Domains" on top navigation bar
3. Click "View All Domains and Subdomains" on left navigation bar
4. Click "Set Redirection" beside the domain you would like to set
5. Click "Go" beside the domain you would like to set redirection
6. Select "Redirect to URL"
7. Input the URL you would like to redirect to in the text box
8. Select the type of redirection you would like to set and click "Update" button

How can I add domain to my hosting account?

Mark — Wed, 11 Feb 2009 09:47:07 GMT

There are two ways of adding domain to your hosting account through Control Panel:

1. To add a domain to any sub folders, please follow the steps below:
    a. Login to Control Panel
    b. Click "Domains" on top navigation bar
    c. Click "Domain Name" on left navigation bar
    d. Click "Add a New Site" tab on main screen

e. Input the domain name in the text box "Domain Name:" and the folder that you would like to point in the text box "Map To:", then click "Add domain" button to continue

2. To add a domain to an existing Website, please follow the steps below:
    a. Login to Control Panel
    b. Click "Domains" on top navigation bar
    c. Click "Domain Name" on left navigation bar
    d. Click "Add a Domain to Existing Website" tab on main screen
    e. Click "Go" next to the domain which you would like to map the new domain to
    f. Input the domain name in the text box "Domain Name:", then click "Add domain" button to continue

Am I having a domain name problem or a web page problem?

Mark — Wed, 24 Dec 2008 12:59:57 GMT

It is important to differentiate between the two.

Whenyour domain name does not work, your web pages will not be visible evenwhen all your files are properly uploaded to your site.

If your web site is working, your temporary or permanent pages should be visible from the internet.

Please refer to the domain name technical support section for further assistance.

Can I create a sub domain name and have it point to another page?

Mark — Wed, 24 Dec 2008 12:57:01 GMT

Yes, you can create a subfolder in youraccount and point your sub domiain to that folder. When you call yoursub domain name in the browser, it will display the index file in thatsubfolder. Set this option in the control panel -> Domains -> Subdomain Name.

How do I add multiple domain names?

Mark — Wed, 24 Dec 2008 12:56:09 GMT

Please go to the Hosting Control Panel and click on the "Domains"at the top navigation var. Then on your left and navigation bar,click on Domain Name. You'll then see a option to Add Domain to ROOT,Add Domain to Subfolders and Add domain to existing website

How do I interpret domain status set by registrar?

Mark — Wed, 24 Dec 2008 12:55:13 GMT

*************************************************************************
DOMAIN STATUS AT REGISTAR
*************************************************************************
ACTIVE:
------------------------------------------------------------------------
This is the default status of a domain at registration time.
The registry sets the domain to this status. The domain is modifiable
by the registrar. The domain can be renewed. The domain SHALL be
included in the zone file when in this status if the domain has at
least one associated name server.

REGISTRAR LOCK:
------------------------------------------------------------------------
Registrar Lock prevents a domain name from being transferred, deleted and/or
modified by a third party. When you make changes to your domain record from
within your Master Account, the system will unlock your domain name to submit
the changes to the Registry. Once those changes have been made, Registrar Lock
will be activated again.

PENDING TRANSFER:
------------------------------------------------------------------------
Ifyou see your domain status as being PENDINGTRANSFER then this isbecause your domain is being moved between registrars. This statusshouldn\'t last for long as domains should move relativly quickly.

REGISTRAR-HOLD:
------------------------------------------------------------------------
Ifyour domain status shows as REGISTRAR-HOLD then your domain name hasbeen suspended by the registrar. More often than not this is becausethe renewal of the domain name has not been paid. Any domains onREGISTRAR-HOLD will not resolve 24 hours (propagation time) after beingplaced on hold.

REGISTRY-DELETE-NOTIFY:
------------------------------------------------------------------------
A domain is set on this status if it has
expired and has child name servers that are hosting other domains.
Only the registry may set this status. The domain SHALL be included
in the zone file when in this status if the domain has at least one
associated name server.

The Redemption Service is implemented by applying the following statuses through which deleted names progress:

1) REDEMPTION PERIOD:
------------------------------------------------------------------------
Oncea domain enters REDEMPTIONPERIOD it will not resolve and will shortlybe deleted. If your domain status is REDEMPTIONPERIOD and it is stillrequired then you should contact your registrar immediately. It ispossible to recover domains that are in their REDEMPTIONPERIOD butthere is a charge involved and this will vary from registrar toregistrar. It is not advised that you simply let your domain deleteitself so you can re-register it because it could be potentiallyre-registered by someone other than yourself maybe solely for the\"expired traffic\" your domain generates.}

2) PENDING DELETE:
------------------------------------------------------------------------
Adomain name is placed in PENDINGDELETE status if it has not beenrestored during the Redemption Period. A name that is in PENDINGDELETEstatus will not be included in the zone file. All registrar requests tomodify or otherwise update a domain in PENDINGDELETE status will berejected. A domain name is purged from the registry database aspecified number of calendar days after it is placed in PENDINGDELETEstatus. The current length of this Pending Delete Period is fivecalendar days.

3) PENDING RESTORE:
------------------------------------------------------------------------
Adomain name is placed in PENDINGRESTORE status when a registrarrequests restoration of a domain that is in REDEMPTIONPERIOD status. Aname that is in PENDINGRESTORE status will be included in the zonefile. Registrar requests to modify or otherwise update a domain inREDEMPTIONPERIOD status will be rejected. A domain name is returned toREDEMPTIONPERIOD status a specified number of calendar days after it isplaced in PENDINGRESTORE unless the registrar submits a completeRegistrar Restore Report to the Registry Operator. The current lengthof this Pending Restore Period is seven calendar days.

So, forthose of you interested in registering previously registered - but nowexpiring domains: the domain will always go into REDEMPTIONPERIODstatus before it is released to be re-registered. It will remain inREDEMPTIONPERIOD status for 30 days at which time it will then move toPENDINGDELETE status. After 5 days in PENDINGDELETE status, the domainwill be released to be re-registered.

If a domain is renewed bythe original registrant during the REDEMPTIONPERIOD status, the domainwill NOT go to PENDINGDELETE status. Once a domain reaches toPENDINGDELETE status, it will become available to re-register.
*************************************************************************

Why my web site showing a domain provider page?

Mark — Wed, 24 Dec 2008 12:44:44 GMT

1) The domain expired.
- You can contact the registrar for help.

2) DNS of the domain is not pointing to our DNS.
- Please contact your domain registrar to change the DNS, or refer to this to change the DNS to ours.

What is my temporary domain name?

Mark — Wed, 24 Dec 2008 12:43:12 GMT

Your temporary domain name is specified inthe instruction e-mail that you received when you signed up. It shouldbe in the format of http://sitexxx.mysite4now.com/yourID. Look for it and you will find it. You can also find your temp URL in Control Panel -> Account. You will retain this temporary domain name until your permanent domain is set up.

What is my sub domain name?

Mark — Wed, 24 Dec 2008 12:42:19 GMT

If you own the domain myHouse.com then your sub domain name is the bedroom part of bedroom.myhouse.com, kitchen.myhouse.com and so on.

What if I do not have access to my current domain name to change DNS?

Mark — Wed, 24 Dec 2008 12:40:17 GMT

You can contact the registrar hosting yourdomain name and ask for help changing your DNS. Registrars hold names,we host the content (i.e. physical space, file administration, etc.) Wecan not help because we do not have control over your domain name.
If you forgot who is your registrar, you can get whois information from 3rd party tools like:
http://www.whois.net/
http://whois.domaintools.com/

How do I know when my domain name is working or not working?

Mark — Wed, 24 Dec 2008 12:38:33 GMT

When you browse your domain name in any internet browser and do not see your web page there are several reasons why this could not be working.

When your domain name is not working you will get a notification similar to this one.

When you see a screen similar to this one it means that your domain name is working but you are trying to look at a page that does not exist in your web site. Make sure that: you are looking at the correct page; that the web code has the proper link names; that your files are uploaded; and that they have the correct extensions/formats.

I am not sure whether my domain is working properly. What can I do?

Mark — Wed, 24 Dec 2008 12:36:38 GMT
Try pinging your domain name. To ping, access the Internet and open a DOS window.

At the prompt type the following: ping yourdomain.com

Then press enter.

It works: You get replies with the IP address listed in our DNS server. (You can check the value by login Control Panel -> DNS). This means your domain name is pointing to our servers.

It does not work: You see numbers other than the ones specified above. This means your domain name is not pointing to our servers. If you see Unknown host message as a reply to your ping instead of numbers, your domain name does not exist and must be registered.