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Secure Connections for ThunderBird 2.0

Mark — Mon, 31 Aug 2009 13:30:31 GMT

We do support TLS and SSL for our Corporate Email plan or above.

To setup the secure connection in Thunderbird 2.0, we can

1. Open Thunderbird, ThunderBird
2. Tools > accounts > server settings
3. Change the mail server address e.g. mail.domainname.xyz (in our hosting environment, default name for POP3, IMAP and SMTP servers would be mail.domain.com)
4. If you want to use SSL, update the Port value to 993 for IMAP / Update the Port value to 995 for POP
If you want to use TLS, update the Port value to 994 for IMAP / Update the Port value to 996 for POP
5. In the Security Settings section, select SSL/TLS from the Use secure connection options.
6. Click Outgoing Server (SMTP) in the folder list.
7. Select the entry from the list and click Edit. The SMTP Server page appears.
8. Change the mail server address
9. If you want to use SSL, update the Port value to 465
If you want to use TLS, update the Port value to 587

How to config Secure SSL Connections for Outlook and Outlook Express

Mark — Mon, 31 Aug 2009 13:29:55 GMT

We do support TLS and SSL for our Corporate Email plan or above.

Outlook

To setup the secure connection in Outlook 2007, we can

1. In the Tools menu, select Options then Mail Setup.
2. Choose 'Email Accounts' tab, select an account and click Change above the list of accounts.

Click More Settings, then the Advanced tab.
For Incoming server (POP3), change to the mail server address e.g. mail.domainname.xyz (in our hosting environment, default name for POP3, IMAP and SMTP servers would be mail.domain.com)
If you want to use SSL, update the Port value to 993 for IMAP / Update the Port value to 995 for POP
If you want to use TLS, update the Port value to 994 for IMAP / Update the Port value to 996 for POP

For Outgoing server (SMTP), change to the mail server address
If you want to use SSL, update the Port value to 465
If you want to use TLS, update the Port value to 587

3. Click OK > Next > Finish > Close > OK.

Outlook Express

With Microsoft Outlook Express, it's possible to use secure SSL connections.
To enable secure SSL connections, you will:

1. Open the Advanced settings window for your mail account
2. Turn on both "This server requires a secure connection (SSL)" checkboxes
3. Change the Incoming mail (POP3) and Outgoing mail (SMTP) server to the mail server addresse.g. mail.domainname.xyz (in our hosting environment, default name for POP3, IMAP and SMTP servers would be mail.domain.com)
4. Change the "Outgoing mail (SMTP)" port number to 465, and the "Incoming mail (POP3)" port number to 995
5. If you are using IMAP, change the port to 993

How to configure Mac OSX Apple Mail?

Mark — Wed, 29 Jul 2009 10:11:43 GMT

Operating System: OS X

Application: Apple Mail

Application Version:

Open Apple.
Click Mail and select Preferences

Open the Account tab, and click the plus sign (+) along the bottom to add a new account.

From General Information, choose POP or IMAP from Account Type:, enter the Account Description, Full Name and Email Address.
Enter mail.yourdomain.com in the Incoming Mail Server field. (our hosting use same address for POP3, IMAP and SMTP server)
Enter your email username (including @yourdomain.com) in the User Name: field.
Enter your email password in the Password: field.
Enter mail.yourdomain.com in the Outgoing Mail Server field.
Check the Use Authentication check box.
Enter your email username (including @yourdomain.com) in the User Name: field.
Enter your email password in the Password: field. P>
Finally, click Done to finish.

How to Export Contact List from Outlook?

Mark — Sun, 26 Jul 2009 12:32:16 GMT

To save your contacts from Outlook to a CSV file, please follow the steps below:

1) Select "File" --> "Import and Export..." from the menu.
2) Make sure "Export to a file" is highlighted.
3) Click "Next >"
4) Make sure "Comma Separated Values (Windows)" is selected.
5) Click "Next >" again.
6) Highlight the Contacts folder.
7) Click "Next >"
8) Use the "Browse..." button to specify a location and file name for the exported contacts. Something like "Outlook.csv" or "ol-contacts.csv" on your Desktop
9) Click "Next >"
10) Finally click "Finish"

What is the "monitor" account?

Mark — Mon, 20 Apr 2009 18:39:25 GMT

An account set as Monitor will receive a copy of all messages sent to and from the domain. The domain for the monitor account must already exist and the user account must exist as well.

Please setup the domain content filtering via web mail interface. You need to login with your domain admin account, by default it is postmaster@yourdomaim.com
-Under Domain Settings - Choose "Content Filter"
-Check the check box "To Specific Addresses" under "To Address" title
-Choose OR - One or more criteria must be met
-Paste the following address from the "To Address"
--1@yourdomain.com
--2@yourdomain.com
--3@yourdomain.com
-Run the Rule title, type Monitor
-Under Actions title
-Choose Copy Message, then type "postmaster@yourdomain.com"

Email return error 550 no such user here

Mark — Tue, 24 Feb 2009 11:03:33 GMT

When I try to send a email, I get a error saying "No Such User Here"

First, you need to make sure you are using the correct mail server address as your SMTP server. Also, Please note that your From Address must be the same as the email login that you use to send out your email. Otherwise your email will be rejected.

EX:

You are trying to send a email from tom@abc.com, then your SMTP server address must be mail.abc.com.

Second, If your SMTP address is mail.abc.com and your email login is tom@abc.com, your email FROM address must be tom@abc.com, you cannot set your FROM address to anything else other than your email login address.

What is my POP3, IMAP and SMTP server?

Mark — Tue, 24 Feb 2009 10:44:40 GMT

Go to your Control Panel -> Mail -> under Email Admin section you will see your POP3/SMTP Server listed.

By default, the address of POP3, IMAP and SMTP should be the same: mail.yourdomain.com

What is this winmail.dat file?

Mark — Tue, 24 Feb 2009 10:40:29 GMT

What is this winmail.dat file?

Manytimes you might receive an email with an attachment called winmail.dat.The file is sent from people using Microsoft Outlook as their emailprogram. The file allows Outlook users to send Transport NeutralEncapsulation Format (TNEF) information along with the email so that itretains the look and feel of the document with formatting, fonts, andcolors when its received by another Microsoft Outlook user.

Unfortunately,the file is only relevant and used by Microsoft Outlook. Users ofOutlook Express, Eudora, Netscape Messenger, and other email programswill receive the attachment called winmail.dat with the email.

The file is attached to the email because the original sender is sending emails in Microsoft Outlook Rich Text Format instead of Plain Text format.

How to Configure Outlook NOT to send Winmail.dat attachments

To Turn off Rich Text sending for messages in Microsoft Outlook

1) Click on Tools
2) Click Options, and then click the Mail Format tab.
3) In the Send in this Message Format list, select Plain Text, and then click OK.

This will setyour default sending method to Plain Text, which will lose your specialformatting options with fonts, colors, etc. However everyone, no matterwhat email program they are using, will now be able to receive youremail with no problems.

There is more information on this topic in the Microsoft Knowledge Base

What if I Want to View the WinMail.dat file?

If you want toview the winmail.dat file and see the message, there are programs thatdecode the file and allow you to view it. Listed below you will findsome of these programs.

Fentun
Will work on Win9X, NT, and 2000 computers. But does not work on Windows XP

WMDecode
Program using a simple drag and drop procedure to view winmail.dat contents

TNEF's Enough
Macintosh program to decode winmail.dat TNEF attachments

Getting bounce back from Microsoft Outlook saying:Your message did not reach some or all of the intended recipients

Mark — Wed, 18 Feb 2009 10:40:09 GMT

SYMPTOMS

When you send an e-mail message in Microsoft Office Outlook 2003, the Fromfield in the e-mail message that is in your Sent Items folder may notcontain any e-mail addresses. Also, you may receive a non-deliveryreport (NDR) message in your Inbox folder that is similar to thefollowing:

Your message did not reach some or all of the intended recipients.

Subject: test
Sent: 6/30/2004 1:48 PM

The following recipient(s) could not be reached:

'User@Domain.com' on 6/30/2004 1:48 PM
None of your e-mail accounts could send to this recipient.

CAUSE

This issue occurs if all the following are true:

•	You are using Microsoft Office Outlook 2003 Service Pack 1 (SP1).
•	You are using either a Post Office Protocol version 3 (POP3) account or an Internet Message Access Protocol (IMAP) account.
•	The e-mail message was sent to one or more people who are not in your domain.
•	Outlook 2003 is configured to receive an NDR message for all recipients.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Currently,there is no resolution for this issue. Because the e-mail message wasnot delivered to any recipients, the fact that you have an empty From field in an-email message that is in your Sent Items folder would be known only by you.

For more information, you can read this article for more information:

http://support.microsoft.com/default.aspx?scid=kb;en-us;872896

My mail program cannot connect to your outgoing (SMTP) e-mail server

Mark — Wed, 18 Feb 2009 10:36:11 GMT

You may receive similar error when sending email from your email program such as Outlook:

Error (0x80042109) : 'Outlook cannot connect to your outgoing (SMTP) e-mail server'

Your ISP may be blocking outgoing SMTPconnections to prevent spams originating from their network. Please confirm with your ISP. If it isthe case, you can configure your email client program to use port 366instead of port 25 for outgoing server(SMTP).

How to config my email setting on Outlook or Outlook express?

Mark — Sun, 15 Feb 2009 16:52:35 GMT

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Outlook

The following article explains how to download mail from your hosting account using Microsoft Outlook 2007, Outlook or Outlook Express

In Outlook 2007, from the Tools menu, select Account Settings.
On the E-mail tab, click New.
Depends which protocol you need, select POP3 or IMAP and click Next. Generally speaking, if you want to download all email to your computer, choose POP3. If you want to make a copy to your computer and leave the files on mail server, choose IMAP.
Enter your email information:
Your Name: your name
Email Address: the full email address the messages will be sent from (it must be same as User name below)
Incoming Mail server (POP3), Incoming Mail server (IMAP), Outgoing Mail server (SMTP): mail.domainname.xyz (in our hosting environment, default setting for POP3, IMAP and SMTP servers would be mail.domain.com)
User Name: the email address used to log into the webmail interface (it must be same as Email Address above)
Password: the password for the email address
Click on More Settings ... and select the Outgoing Server Tab.
Check My outgoing server (SMTP) requires authentication. Select Use same settings as my incoming mail server.
Click Ok. Click Next. Click Finish.

Outlook Express

In Outlook Express, from the Tools menu, select Accounts...
A box will appear. Click Add and select Mail....
Enter your name as you want it to appear on your emails and click Next.
Put in your full email address, which consists of a user you set up in webmail and @yourdomain.xyz, and then click Next.
Set the server type as POP3 or IMAP. Generally speaking, if you want to download all email to your computer, choose POP3. If you want to make a copy to your computer and leave the files on mail server, choose IMAP.
For both incoming and outgoing mail servers, enter mail.yourdomain.xyz (where yourdomain.xyz is your domain name). Click on Next.
Enter your email address for the Account Name. (It must be same as Email Address above) Enter the password you set for this account.
Under Outgoing Mail Server, check the box My server requires authentication. Select Use same settings as my incoming mail server. Click OK

Email return error 5.7.1 Unable to relay

Mark — Wed, 24 Dec 2008 10:06:45 GMT

Q: When I send an email, I get an error or bounce message saying : 5.7.1 Unable to relay

A: To fix that, in your Outlook, go toTools->Accounts. Then go to property->server and under Out Goingmail section, make sure "My Server Requires Authentication" checked and the logon information is set to "Use same settings a my incoming mail server".

What is Greylist?

Mark — Wed, 24 Dec 2008 09:38:12 GMT

There is a spam protection "greylisting" in our mail server. This feature essentially bounces all unknown message trying to connect to your server.

The premise is that SPAMMERs create scripts that bombard your server with emails. These messages are then bounced back to their sending email server. Greylisting is effective because spammers will not usually bother to attempt a second delivery, but legitimate e-mail servers will.

For those messages that are returned to valid email servers, the messages will be retried at least four times. If the first retry is beyond the Block period 5 minutes, and within the Pass Period 6 hours, the message is passed to the Spool and it goes through its normal processing.

The email will be received when the send server is sending in 1st retry. If the sender server set it as 30mins. Then the email will be received in 30 mins after he press the send button. However the retry time is controlled in the sender side. Sometimes it might take longer time for the retry.

A record is also created that says this is a valid email address and keeps it for 36 days (default). If another email from the same email address is received within the 36 day, record clock is reset for an additional 36 days and delivered directly to the Spool.

Steps to setup email in iPhone

Mark — Mon, 22 Dec 2008 17:44:36 GMT

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Steps to setup email in iPhone

Operating System: iPhone 3G

Application: Mail

1. If you don't have any mail account setup, you can directly open "Mail" at desktop. New account setup guide will be shown.

If you already has mail account but need to setup another one, please go to Settings > Mail, Contacts, Calendar.

2. Choose Mail program and select "New Account"

Fill in information accordingly:

Name Any_Name
Address user@YourDomain.com
Password Password of user@YourDomain.com
Description user@YourDomain.com

==> Save.

3. Choose IMAP or POP.
Incoming Mail Server:
Host Name: mail.YourDomain.com
User Name: user@YourDomain.com //not user
Password: Password of user@YourDomain.com

4. Setup outgoing Mail server
Outgoing Mail Server:
Host Name: mail.YourDomain.com
User Name: user@YourDomain.com //not user
Password: Password of user@YourDomain.com

5. Save all the setting. Then your phone will verify IMAP/POP account information.

6. After a period of time, when you see pop up message "Cannot Connect Using SSL, Do you want to try settings up the account without SSL?", please choose Yes.

7. The verification speed may vary and you may need to wait up to few minitues. Once it's done, you can see a new account under "Mail, Contacts, Calandars."

Setting up SMTP Authentication in PHPNuke

Mark — Thu, 11 Dec 2008 10:07:55 GMT

You can enter information in admin page -> Administration Menu -> PhpNukeMailer -> PHPNukeMailer Settings

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