Knowledgebase » Knowledgebase » Web Page Problems

Why do I get "Firewall Alert" message?

Mark — Wed, 24 Jun 2009 06:46:17 GMT

We have implemented a new securitysetting to prevent hotlinking contents from other sites and tightenyour entire site security.

"Hotlinking" is direct linking to a website's files (images, video, etc.). An example would be using an imgtag to display a JPEG image you found on someone else's web page so itwill appear on your own site, eBay auction listing, weblog, forummessage post, etc.

Let's say if someone hotlinks your content with the link http://yourdomain.com/xxxin another domain and the firewall alert will get this alert. At thesame time, if you have one site make uses contents directly linked fromother site which owned by yourself from our server, you will also getthis alert as well.

The security setting will also block HTTP headers with strange characters. If your site is password protected and the password is too simple (e.g. "password"), it will be blocked, too.

To change the setting, you may login your Hosting control panel -> Security -> Security Guard, to do so.

My page do not render properly in IE8

Mark — Thu, 28 May 2009 12:01:40 GMT

Internet Explorer 8 have different rendering model then previous versions. Some of web page control may need to re-work in order to compatible with IE8.

Before you or the programmer fix the compatibility problem, here is the work around so that your visitors with IE8 can still browse properly.

1. Add the following meta-tag in the head section of your webpage above any linked files (i.e, above <link>…</link> and <script>…</script> tags)

<meta http-equiv="X-UA-Compatible" content="IE=7" />

If the tag is below link or script tags, the fix will not work.

The meta tag will force IE8 to use the rendering engine of IE7, and your webpages will look as browsing in IE7.

Once you finish optimize your site and completely compatible with IE8, you can remove the line or change to:

<meta http-equiv="X-UA-Compatible" content="IE=8" />

If you need to add above meta-tag on many web page files, feel free to contact our helpdesk to add it directly on your domain IIS entry header.

How to setup custom error responses?

Mark — Tue, 19 May 2009 09:52:16 GMT

You can modify .htaccess file under your domain mapping root to setup custom error. The syntax is like that:

ErrorDocument <3-digit-http-status-code> Action

Following are some samples:

ErrorDocument 500 /cgi-bin/500.html
ErrorDocument 500 "Sorry, our script crashed."
ErrorDocument 500 http://www.yourdomain.com/
ErrorDocument 404 /error/not_found.html

Ref: http://httpd.apache.org/docs/1.3/custom-error.html

In addition, you may setup custom error on your domain via hosting control panel -> site admin -> Set Custom Error

Why do I get "Directory listing denied" ?

Mark — Thu, 07 May 2009 13:17:14 GMT

This should be because of the domain name or URL did not have default page setup. You can configure default page in Hosting Control Panel -> Site Admin -> Set Default Page. You also need to check the page is existing.

How to configure your site for WAP use?

Mark — Wed, 06 May 2009 14:27:54 GMT

You will need to add the following MIME types. You can add them via Hosting Control Panel -> Site admin -> Set MIME Type (this feature is available for advance plan or above).

.wmlc application/vnd.wap.wmlscript
.wmls text/vnd.wap.wmlscript
.wmlsc application/vnd.wap.wmlscriptc
.wbmp image/vnd.wap.wbmp
.wml text/vnd.wap.wml

My Flash or Shockwave animation do not display

Mark — Tue, 05 May 2009 14:23:26 GMT

You need to verify following is setup for your website:
1. Two MIME type is setup as:
    a) MIME Type: flv-application/octet-stream or video/x-flv
    Associated Extension: .FLV
    b) MIME Type: application/x-shockwave-flash
    Associated Extension: .SWF

    You can check and check your MIME setting via Hosting Control Panel -> Site admin -> Set MIME Type. This feature is limited to Advance plan or above. We can setup for basic plan user with $5 one time fee per site.

2. All your files have uploaded to server. Beside the .flv and .swf files, sometimes you also need to upload the source (most likely is .fla format) file as well. It depends on your flash animation design.

Am I having a domain name problem or a web page problem?

Mark — Wed, 24 Dec 2008 12:59:57 GMT

It is important to differentiate between the two.

Whenyour domain name does not work, your web pages will not be visible evenwhen all your files are properly uploaded to your site.

If your web site is working, your temporary or permanent pages should be visible from the internet.

Please refer to the domain name technical support section for further assistance.

Why my web site showing a domain provider page?

Mark — Wed, 24 Dec 2008 12:44:44 GMT

1) The domain expired.
- You can contact the registrar for help.

2) DNS of the domain is not pointing to our DNS.
- Please contact your domain registrar to change the DNS, or refer to this to change the DNS to ours.

How do I know when my domain name is working or not working?

Mark — Wed, 24 Dec 2008 12:38:33 GMT

When you browse your domain name in any internet browser and do not see your web page there are several reasons why this could not be working.

When your domain name is not working you will get a notification similar to this one.

When you see a screen similar to this one it means that your domain name is working but you are trying to look at a page that does not exist in your web site. Make sure that: you are looking at the correct page; that the web code has the proper link names; that your files are uploaded; and that they have the correct extensions/formats.

I am not sure whether my domain is working properly. What can I do?

Mark — Wed, 24 Dec 2008 12:36:38 GMT
Try pinging your domain name. To ping, access the Internet and open a DOS window.

At the prompt type the following: ping yourdomain.com

Then press enter.

It works: You get replies with the IP address listed in our DNS server. (You can check the value by login Control Panel -> DNS). This means your domain name is pointing to our servers.

It does not work: You see numbers other than the ones specified above. This means your domain name is not pointing to our servers. If you see Unknown host message as a reply to your ping instead of numbers, your domain name does not exist and must be registered.

Why is my ASP page is not running?

Mark — Wed, 24 Dec 2008 11:10:01 GMT
All our Windows hosting accounts support ASP. If your ASP page does not execute, it is because your script is returning errors that you cannot see. To see the error messages that the script is producing, please do the following steps:
Go to Tools ->Internet Options, click the Advanced Tab and go to the category Surfing and UnCheck the line that says:
show userfriendly HTTP error messages (or something similar)

My ASP page is returning HTTP Error 500. How can I see the detailed error messages?

Mark — Wed, 24 Dec 2008 10:55:46 GMT
To see the error messages that the script is producing, please do the following steps in browser:
Go to Tools>Internet Options, click the Advanced Tab and go to the category Surfing and uncheck the line that says:
show user friendly HTTP error messages (or something similar)

You don't have permission to access

Mark — Wed, 10 Dec 2008 16:40:53 GMT

When I try to browse my website, I get a Error 403 Forbidden You don't have permission to access.
To fix this, please make sure all your .htaccess files in all of your folders have chmod 0644.

How do I trace route to my domain/ip?

Mark — Mon, 08 Dec 2008 12:25:46 GMT
Traceroute can be accessed at a DOS or command prompt. An Internet connection must already be established.

1. Click on Start > Programs > DOS Prompt (Windows 95-98) or Command Prompt (NT). In a Windows 2000 or XP environment, click on Start > Run. Type command into the dialog box, then click OK.

2. In the resulting command line window, type tracert hostname, where hostname can be a domain name, a machine name or an IP address.
3. Press Enter.

For example:

C:\> tracert www.hotmail.com
C:\> tracert 216.10.240.18

will show similar output:

Tracing route to hotmail.com [64.4.33.7]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms  72.249.0.65 -
2 <1 ms <1 ms <1 ms  209.249.122.73 209.249.122.73.available.above.net
3 <1 ms <1 ms <1 ms  64.125.26.213 ge-2-0-0.mpr2.dfw2.us.above.net
4 <1 ms <1 ms <1 ms  64.125.26.134 so-1-1-0.mpr4.iah1.us.above.net
5 <1 ms <1 ms <1 ms  64.125.25.18 so-1-1-0.mpr4.lax9.us.above.net
6 50 ms 61 ms 60 ms  209.133.90.29 ge-vel-net.above.net
7 50 ms 60 ms 60 ms  207.182.225.37 ge-1-3-0-1000m.cr2.vel.net
8 50 ms 70 ms 60 ms  207.182.225.146 ge-8-1-1-1000m.ex2.vel.net
9 61 ms 60 ms 60 ms 64.4.33.7 hotmail.com

Trace complete.

How do I create a sitemap for google?

Mark — Mon, 01 Dec 2008 17:55:19 GMT

Please go to below website to create a SiteMap for free:
http://www.auditmypc.com/free-sitemap-generator.asp

How to convert permission from Linux/Unix to Window

Mark — Sun, 30 Nov 2008 16:49:23 GMT

You cannot set CHMOD on a Windows 2000 or 2003 serversince CHMOD is a Unix/Linux server command function that does not workon Windows IIS servers. However, you can set read write and executepermissions by using the tool in hosting control panel under the "filepermission". You can check out the tutorial on our "file permission" section.
(File Permissions)
PERMISSION COMMAND
U   G   E

rwx rwx rwx chmod 777 filename
rwx rwx r-x chmod 775 filename
rwx r-x r-x chmod 755 filename
rw- rw- r-- chmod 664 filename
rw- r-- r- chmod 644 filename
U = User
G = Group
E = Everyone r = Readable
w = writable
x = executable
- = no permission
Here is anther way of looking at CHMOD Commands translated to Windows permissions
Permissions:

400 read by owner
040 read by group
004 read by anybody (other)
200 write by owner
020 write by group
002 write by anybody
100 execute by owner
010 execute by group
001 execute by anybody
To find the combination, just add them up.
For example, to get read write execute by owner,
read execute by group, and execute by anybody,
you would add 400 200 100 040 010 001 to give 751.

PERMISSION            COMMAND

         U   G   W
        rwx rwx rwx          chmod 777 filename
        rwx rwx r-x          chmod 775 filename
        rwx r-x r-x              chmod 755 filename
        rw- rw- r--              chmod 664 filename
        rw- r-- r--                chmod 644 filename

        U = User
        G = Group
        W = Everyone

        r = Readable
        w = writable
        x = executable
        - = no permission
NOTE: If you are still having trouble understanding how to convertpermission setting from unix/linux system to Window, just open a helpdesk ticket and our support team will help you out.

Why do I get " Cannot Access from outside of ....." or similar error messages when I try going into the Hosting Control Panel?

Mark — Thu, 27 Nov 2008 09:48:05 GMT
You will have to make sure that yourbrowser's security settings are set to low or medium. To changesettings, go to your Internet Explorer's menu bar, click on Tools menu, select Internet Options and click on the Security tab.

PERMISSION	COMMAND
U G E
rwx rwx rwx	chmod 777 filename
rwx rwx r-x	chmod 775 filename
rwx r-x r-x	chmod 755 filename
rw- rw- r--	chmod 664 filename
rw- r-- r-	chmod 644 filename
U = User G = Group E = Everyone	r = Readable w = writable x = executable - = no permission