Knowledgebase » Knowledgebase » FTP / File Upload

What does the FTP Manger do?

Mark — Tue, 01 Sep 2009 11:17:54 GMT

The FTP manager allows you to create multiple FTP accounts on your site. Once an FTP login account is setup, you can start uploading files with your FTP software. This is ideal when you have more than one user needing to upload or download files. You can also reset the existing FTP users' home directory, permissions and passwords in this section.

NOTE: The FTP Manager lets you create accounts but you have to use FTP software to access such accounts and upload files.

The following are the steps for Creating, Deleting and Modifying FTP accounts:

Creating FTP Accounts:

1. FTP UserID: Enter the new account name
2. Password: Enter a corresponding password

Note: For security purposes, all FTP accounts created will carry your loginID in front of the account name. For example, if your ID is 'mark55' and you add account called 'customer' your ftp login ID will be 'mark55customer'.

3. Directory: Specify the starting path for the account

Note: This is useful when you are creating multiple accounts and wish to restrict access to your root folder or top level folders for some users. For example:

If your root folder is c:\website and have a sub folder called apples, you can grant access to the path c:\website\apples if you specify the apples folder in the field. A user with this mapped path cannot access your root folder c:\website

If you do not want to create an account with restricted access, do not specify anything in this field. The FTP account will have access to your root.

4. Directory Access: Enter permissions for the new FTP account

R=Read	Grants permission to view the contents of a file.
W=Write	Grants permission to make changes to files and folders (and can write to file even if Read permissions are not included).
A=Append	Grants permission to append to a file. (Adding contents of one file to another without opening either one.)
M=Delete	Grants permission to delete files and folders.
L=List	Grants permission to see the content in folders. If turned off, users can still upload but cannot see what files are in the folder.
C=Make	Grants permission to create folders.
D=Remove	Grants permission to erase folders.
P=Inherit	System use only. Do not omit this key.

5. Click "Add FTP Account" and confirm addition.

Deleting FTP Accounts:

1. Current FTP Users: select the account and click the red button
2. Confirm deletion and continue

Changing FTP Password, Path, Permissions:

Select the FTP account to modify and click on "EDIT", You will get a screen

1. Password: Change account's password
2. Directory : (Path) Enter home directory. The FTP account will login at the folder that you specify in this field. If you do not want to change the path, Leave this as-is
3. Directory Access: (Permissions) Refer to chart in Creating FTP Accounts section
4. Click "Modify FTP Account" and confirm

Edit IP Access:

Select the FTP account to modify and click on "IP ACCESS", You will get a screen

1. Please check your IP address in the red sentence.
2. Type the IP address which you want to grant access.
3. Click "Add IP Address" to enable IP access rule and grant the IP access right.
4. Delete the IP Address which you do not want to allow access.

You can add IP address that explicitly allows to access your FTP account. Once you added this, any incoming ftp connection from all other IP addresses will be denied. We strongly recommend users who demand high security and with static IP address from home and office to configure this option.

Empty the list in order to allow all IP to access.

How do I use the File Manager?

Mark — Mon, 01 Jun 2009 15:53:18 GMT

Let's get started by clicking on "File Manager" in the left panel (Control Panel > Site Admin).

1. Displaying folders and files

The File Manager will shows in a new pop up window so please make sure you enable pop up window feature in your browser.
At the first loading it takes some time for File Manager to generate a structure view for you.
Your member folder will be displayed in a "folded tree" view. It is pretty convenient for you to browse the content of an upper
level folder by simply clicking on its name.
Its subfolders will then be displayed in the left panel under the parent folder and its files will be listed in the right panel.
The following screenshot shows what File Manager panel looks like:

2. Management of folders and files

By right clicking a folder a menu pops up through which you can perform the following actions:
1. create new subfolder
2. create new file
3. set permission
4. rename folder
5. copy folder
6. delete folder
7. zip folder

By right clicking a file a menu pops up through which you can perform the following actions:
1. edit file
2. download file
3. set permission
4. rename file
5. copy file
6. delete file
7. zip file

Please notice that there are 2 different editors when creating a new file or editing an existing file:
"Editor" and "HTML Editor". The first one is a normal plain text editor while the second one is a rich text format editor. The "HTML Editor" is convenient for editing HTML files because it contains a series of text formatting tools such as font editor, align control, hyperlink and anchor editor. It can show a html file in the
same appearance as it displays in a browser.
But if you are going to create or edit a program source file or xml file the "HTML Editor" may not be suitable because it may mis-recognize and filter out some tags of the file and does not display the file content properly. So please use plain text "Editor" for files other than html.

Here is a screenshot of the "HTML Editor" which shows a html page for uploading files:

3. Uploading files to server

On top of the folder tree there is an "Upload" text button with a small green arrow. By clicking it you can upload files to server via secure protocol of "Web SFTP". Please notice that for this function to work you need to set the password of your main ftp account to be the same as your control panel password. You may reset ftp password at control panel -> security -> ftp manager.
The "Upload" component is based on Java Applet so it requires Java Runtime Environment to be installed on your local machine.

As an alternative, we provide "classic" upload method which you can upload files via normal http protocol. In case that FTP connection is blocked in your local network environment. You can choose the classic method by clicking the "Classic" tab.

Following is a screenshot of the "Upload" panel:

4. Set file/folder permission

For Windows hosting :

IUSR_MemberID = Internet browser users (web visitors)
INTERACTIVE = Internal computer use only
NETWORK = Internal computer use only
Administrator = Used by technical support only
SYSTEM = For the computer itself to manipulate your files
Network Service = Asp.net user (used for asp.net application)

For Linux hosting

You can set the file permission by permission number (755, 777, 644, etc) or click the check box.
For more detail information of linux permission, please click <here>

Do we provide secure FTP for file upload/download ?

Administrator — Tue, 27 Jan 2009 10:26:37 GMT

Yes, we do.
Please refer to KB article [How can I connect to your server with FTPeS FTP over explicit TLS/SSL?]

How can I connect to your server with FTPeS FTP over explicit TLS/SSL?

Administrator — Tue, 27 Jan 2009 10:17:32 GMT

FTPeS is a secure FTP protocol that allows users to transmit files over an encrypted channel. Our server supports FTPeS (FTP over explicit TLS/SSL), you may download a FTP client to connect to our server with FTPeS.

Take filezilla as an example, you may setup it via file->site manager

Host: Your hosting web server. It can be sitexxx.mysite4now.net or sitexxx.mysite4now.com or domain.com you have added to your hosting account
Port: 21
Server type: FTPES - FTP over explicit TLS/SSL
Logontype: Normal
User: Your FTP account name
Password: Your FTP account password

When you connect FTPS for the first time, you will get a prompt for unknown certificate

It is the certificate auto-generated by our FTP server agent, please check the "Always trust certificate in future sessions" and click OK.

After that, you can transfer your site files between local computer and server using FTPeS.

How to enable and use Web sFTP tool from hosting control panel

Administrator — Tue, 27 Jan 2009 10:15:20 GMT

We have introduced a new tool for you to transfer your files between your local computers to our server. It is available in hosting control panel panel->site admin->Web sFTP Tool.

In this section it will automatically load a Java FTP application to connect to our server with your control panel password.

Note1:This new tool requires to be ran on computers with Java Plugin 1.5 installed. You may download it via http://www.java.com/en/download/windows_ie.jsp?locale=en&host=www.java.com:80&bhcp=1 .You have to enable the browser to run Java as well. Please follow the steps in http://www.java.com/en/download/help/enable_browser.xml

Note2: If you are the first time to load this application, it will prompt a window: The application's digital signature has been verified? Do you want to run the application? Please check the [always trust content from this publisher] option and Click [Run]

Note3: If this tool prompts invalid FTP username or password Error. Please change the FTP password for main account at hosting control panel->security->ftp manager to the control panel password.

Once this tool is connected with our server, the left section will show the folders and files in the local computer, while the right section will show folders and files in web server(Home directory of the FTP account).

Left section contains functions:

1. Mkdir: create directory in the current directory in local computer.
2. Rename: Rename files/directories in the current directory of the local computer.
3. Delete: Remove the selected files/directories in local computer.
4. Refresh: Refresh current files/directories list in local computer.
5. Resume: continue to upload the interrupted files/directories to remote server.
6. Upload: upload the selected files/directories to remote server.
7. Zipupload: zip multiple files/folders and upload to remote server.

Right section contains functions:

1. Mkdir: create directory in the current directory in remote server
2. Rename: Rename files/directories in the current directory of the remote server
3. Delete: Remove the selected files/directories in remote server
4. Refresh: Refresh current files/directories list
5. Resume: continue to download the interrupted files/directories to local computer.
6. Download: Download the selected files/directories to local computer.

The ">>" and "<<" buttons between the two sections represent the Upload and download functions respectively.

You may also select to transfer files in ASCII or binary mode by selecting the radio buttons "ASCII" or "Binary" under the Local and Remote System.

The Text field
under the radio buttons will show the activities of Web sFTP Tool.

If you need to unzip the zip file uploaded to our server, please make use of the site admin->file manger->zip icon to unzip the files

How come I get "Error Connecting..." when I try to connect with FTP?

Mark — Wed, 24 Dec 2008 13:05:57 GMT

Makes sure your Host Address is set to ftp.(yourdomain).com

If the problem persists it is most likely a domain name problem:

Your domain name is not resolving to our servers yet.

Your domain has expired, check with your Domain Registrar

You have not yet purchased the domain you are trying to use

Your domain may not be activated with us yet

Solution:

For HOST Address use the server's IP hosting your account
(Please consult our support if you are not sure)

Try resolving the domain issue affecting your account first

I can't login FTP to retrieve my db backup file.

Mark — Wed, 24 Dec 2008 11:31:28 GMT

Please make sure you have setup your FTPlogin first.

To do so, login Hosting Control Panel -> Database -> MSSQL admin or MySQL admin -> Backup DB

You'll see that option at your DB backup/restore section (Step 1) of yourcontrol panel.

How do I configure my WS_FTP Software?

Mark — Sun, 30 Nov 2008 14:02:09 GMT

1. Connect your computer to the Internet.

2. Launch WS_FTP LE.

3. Creating your connection profile:

When WS_FTP LE first launches, it opens the Session Properties window. Here is where you select which FTP site you want to connect to for this 'session'.

From this Session Properties window, click on the New button.

All fields should go blank. Now you can create a new FTP site 'Profile'.

4. The following information is what you'll need to connect to your Website:

Profile Name:
Host Name/Address:
Host Type:
User ID:
Anonymous:
Password:
Save Pwd:
Account:
Comment:

Anything you want
http://ftp.domain.com
Automatic Detect
Your Hosting Member ID
Uncheck box
Your Hosting Password
Optional, check to save password
Leave this empty
Leave this empty

Enter these values into the 'Session Properties'.

Be sure to check 'Save Password' so that you don't have to re-enter it every time you go to connect. Now click the Apply button. Congratulations, you have successfully created an 'FTP Profile' in WS_FTP LE!

5. Now Click on the OK button and WS_FTP LE will connect you to your site.

Your screen should now look like this:

The left-hand side is a view of the files on your 'Local System' (your computer). The right-hand side is a view of the files on the 'Remote Site' (your hosting account space).

To transfer files between the left and right side, highlight a file and click on one of the two arrows located in between the panes.
Note: The default view of your Local System (left pane) is 'C:\Program Files\WS_FTP'. You can move up to 'C:\Program Files' by double-clicking the green up-arrow. To move up to to 'C:\', double-click the up arrow again. To change to another drive letter, scroll down and double-click on any available drive

More Help
See this url
http://www.ftpplanet.com/WS_FTPLE.html

How can I upload files to my site using Internet Explorer 7?

Mark — Sun, 30 Nov 2008 13:56:56 GMT

Follow these instructions:

1. Connect to the Internet and open Internet Explorer
2. At the Address field enter the following information:

ftp://216.10.249.121

216.10.249.121: your IP or domain

For example, if your IP is 216.10.249.121 then :

3. A login prompt will come up, type your hosting account password
4. Click the Log On button (Leave Login Anonymously unchecked)
5. Select Page > Open FTP site in Windows Explorer.

6. Drag and drop files to upload or download from your site

7. Please note that uploading and downloading is not instantaneous as it takes time to transfer files

8. When finished, close the FTP window

Can I use FTP software to upload/download my files?

Mark — Sun, 30 Nov 2008 11:38:18 GMT

FTP SETUP

General Questions

Q: How do I setup my FTP Software so that I can upload?
A: Use the following configuration info to setup your FTP software:

Profile Name:
Host Address:
Port:
Login:
Password:
Initial Path:

Anything you want
http://ftp.yourdomain.com
21 (Always use port 21 to connect.)
Your Hosting Member ID
Your Hosting Password
Leave this empty

Try downloading WS FTP LE or FileZilla programs.

Q: Where can I see detailed instructions on using FileZilla?
A: Please see this link:

Configuring WS_FTP LE

Problems

Q: How come I get "Error Connecting..." when I try to connect?
A: Makes sure your Host Address is set to ftp.(yourdomain).com

If the problem persists it is most likely a domain name problem:

Your domain name is not resolving to our servers yet.
Your domain has expired, check with your Domain Registrar
You have not yet purchased the domain you are trying to use
Your domain may not be activated with us yet

Solution:

For HOST Address use the server's IP hosting your account
(You can find this IP address in your Hosting Control Panel's left hand side.)
Try resolving the domain issue affecting your account first

Q: How come I get "500 Not Log In..." when I try to connect?
A: Makes sure your user ID and Password is correct and are all in lower case.

FTP Without Software

Q: How can I upload files to my site using Internet Explorer?
A: Follow these instructions:

1. Connect to the Internet and open Internet Explorer
2. At the Address field enter the following information:

ftp://LoginID@www.domain.com

LoginID: Your hosting account ID (you will be prompted for password later)
www.domain.com: your domain

For example, if your ID is paunet and your website is www.paunet4u.com then type:

ftp://paunet@www.paunet4u.com

3. A login prompt will come up, type your hosting account password
4. Click the Login button (Leave Login Anonymously unchecked)
5. If you want your computer to remember your password click on Save Password

6. Drag and drop files to upload or download from your site

7. Please note that uploading and downloading is not instantaneous as it takes time to transfer files

8. When finished, close the FTP window